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FAQs / Help

How much does it cost?

Adults £11.00, Under 16 and Concessions £9.00, Under 5 free. We offer a 50p discount on tickets purchased online before the day of your visit. We also offer free entry for carers accompanying a visitor claiming a DLA Concession. For full details visit our shop.

When are the galleries open?

During school term time

The NVM Galleries are open Fridays 12 midday to 5pm, Saturdays and Sundays 10am until 5pm

During School holidays 

The NVM Galleries are open every day from 10am until 5pm 

How do I buy tickets?

You can buy your tickets via our online shop HERE 

You can also buy your tickets in person on the day, but we advise if you're making a special visit to buy your tickets in advance to avoid disappointment.

How do I get there?

The National Videogame Museum  is located at:

Castle House, Angel Street, Sheffield, S3 8LS


We are 15 minutes walk from Sheffield Train Station.

We are less than 5 minutes walk from NCP Hartshead Square car park.

We are 1-minute walk from the Castle Square tram stop.

Do you have a cafe, or space to eat and drink?

There is a cafe on our site run by Tamper who are local to Sheffield! It serves coffee and other hot and cold drinks, as well as sandwiches and other snacks.

We do not have space to eat your own food, but we are based in the heart of Sheffield and so there are many other cafes and shops right on our doorstep.

How long can I play for?

Your entry ticket allows to you to play all day with unlimited re-entry

What Games do you have?

We have loads of games including arcade cabinets, home computing classics, console favourites, and sometimes even games not yet released to the public. Our galleries are continuously changing!

Do I have to pay for the games once I am in?

Not at all, your entry ticket gives you access to three floors of stuff all on freeplay for you to enjoy to your heart’s content. 

What age range is the NVM suitable for?

There is something here for everybody! All our content is aimed at a family audience. Due to the nature of the games, over 5’s will get the most out of the experience.

Can I leave my children at the Museum?

It is a requirement that under 12s be accompanied by an adult at all times. Under 12s will not be permitted entry to the Museum without an adult with a valid admission ticket.

If I don’t play the games do I still have to buy a ticket?

The NVM galleries are a fully interactive experience. We do not monitor whether individuals are playing games, or how much they are playing. As such you require a ticket to access the gallery area.

I can no longer visit on the day that I booked, what can I do?

All admission tickets are non-refundable. However, if you contact us in advance of the day you are currently booked for we can transfer your tickets to another date, provided there are tickets available for that date. To do so, contact us, help@thenvm.org with your booking information and what date you wish to transfer to.


I want to cancel my school visit or birthday party, what can I do?

Please contact us immediately 01158813091 We can transfer (subject to availability) or refund your booking up to 7 days before the booked date. Within 7 days we can only refund 50% of the booking due to costs incurred.