FAQs / Help
Adults £11.00, Under 18 and Concessions £9.00, Under 5 free. For full details visit our shop!
Tickets MUST be booked in advance of your visit due to strict Covid safe capacities.
During school term time the NVM Galleries are open Fridays, Saturdays and Sundays.
During School holidays the NVM Galleries are open additional days based on Sheffield school holidays.
You can buy your tickets via our online shop.
The National Videogame Museum is located at:
Castle House, Angel Street, Sheffield, S3 8LN
We are 15 minutes walk from Sheffield Train Station.
We are less than 5 minutes walk from NCP Hartshead Square car park.
We are 1 minute walk from the Castle Square tram stop.
We do not have a cafe on site, and food is not permitted on the gallery floor. Drinks with a watertight lid may be brought into the galleries but please keep them away from the exhibits. We recommend eating before or after your booked session. There are many places to get food nearby, and we are happy to give recommendations!
You can play as much as you like for the session you have booked for!
We have loads of games including arcade cabinets, home computing classics, console favourites, and sometimes even games not yet released to the public. Our galleries are continuously changing!
Not at all, your entry ticket gives you access to all our games on freeplay for you to enjoy to your heart’s content.
There is something here for everybody! All our content is aimed at a family audience. Due to the nature of videogames, over 5’s will get the most out of the experience.
It is a requirement that under 16s be accompanied by an adult at all times. Under 16s will not be permitted entry to the Museum without an adult with a valid admission ticket.
If younger children are left at the Museum alone, we would need to contact police to ensure their safety.
As a charity, we are legally not able to offer refunds (this does not affect your statutory rights). We are happy to transfer tickets to another date if you are unable to visit though, please email us with your booking reference at firstname.lastname@example.org
All admission tickets are non-refundable. However, if you contact us in advance of the day you are currently booked for we can transfer your tickets to another date, provided there are tickets available for that date. To do so, contact us at email@example.com with your booking information and what date you wish to transfer to.
The NVM galleries are a fully interactive experience. We do not monitor whether individuals are playing games, or how much they are playing - and we do not feel it would be appropriate to do so. As such, you require a ticket to access the gallery area.
Please contact us immediately 01143210299
Within 7 days we can only refund 50% of the booking due to costs incurred. Cancellations on the day of the booking cannot be refunded.